One positive guest comment is great.
But many positive reviews from all over the world is truly amazing!
In fact, for the Villa del Mar Resort on Providenciales in the Turks and Caicos Islands, the overwhelming number of glowing reviews paved the way to the prestigious 2013 Certificate of Excellence! This award is given by TripAdvisor, the largest travel website in the world, to honor top-performing hospitality businesses. Only hotels which have managed to keep an average rating of four out of five stars on reviews posted by travelers on TripAdvisor earn this noteworthy achievement.
So, what' behind all these great reviews? Okay, to please all you statistics lovers, here are the hard facts: On TripAdvisor, 97% rated the resort as "excellent" or "very good", and on Expedia, 98% recommended Villa del Mar and gave it an average of 4.6 out of 5.0 (that works out to 92%). But high ratings aren't all about numbers. Why are so many people giving Villa del Mar big thumbs up? Could it be the location? After all it is situated steps away from Grace Bay Beach, one of the top 25 beaches in the world. Could it be the name? The words Villa del Mar are Spanish for "ocean villa" and instantly evoke images of a luxury residence, ocean breezes and lush terraced landscapes.
All these things certainly play their part in contributing to the positive buzz on the Internet. But there's more. Let's begin with value. Guests point out that Villa del Mar is "reasonably priced" and "is an exceptional value". And while Villa del Mar is an intimate, 42-room boutique hotel, it boasts features you might assume to find in a more expensive venue such as spacious, well designed rooms, impeccable furnishings and fully-equipped kitchens.
But what good is value without the kind of service and comfort that makes each guest feel like they're individually valued? One guest commented, "Going to Villa del Mar for the 4th time is most definitely like going home." And guests certainly keep coming back home. The reason: the service. It's vital to take good care of guests, and the staff and management of the Villa del Mar take this very seriously. General Manager of Operations, Alan Lawley, says the resort tries to incorporate all reviews and comments post by guests into daily operations. Pride is taken in reception etiquette, day-to-day housekeeping standards, quality of service at the beach and carried right through to the standard of care in the final guest farewell. And guests are noticing and spreading the word with comments such as, "Thanks for a great vacation", "they go out of their way for you", and "I have no idea why you would stay anywhere else".
Good news travels fast. And in the case of the Villa del Mar in the Turks and Caicos Islands, good comments are speaking volumes about this hidden gem on Providenciales.